from CAPISTRANO BEACH, CA United States
I ordered a pair of skates and expected a prompt shipment. I was emailed and informed that parts were not available but they could and would get the skates to me before my daughters birthday. They did (4 days before) then after inspecting the skates they sent me an incomplete order. I ordered pink wheels and pink stoppers... the stoppers were white. I expected the order to come in as the picture I ordered from so I was very angry and upset with only days before my daughters birthday. As a parent you want the present to be perfect. After a phone call and an email they responded very promptly and sent my pink stoppers to me one day before her party! The only issue I had is that one of the skates was more difficult to changed the stopper on because of a bolt... but with help of some neighbors we get them set and she was thrilled! Thank you for fast service, but next time send it out right in the first place to avoid an unhappy customer :)
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